FAQ
To edit your reservation please contact us. A reservation representative will reach out ASAP.
To book multiple units simply select each unit you wish to book, along with the dates you wish to stay and add it to your cart. You will find each unit within your cart upon check out. Please note this reservation is not fully booked until confirmed by a reservation representative. A representative will be in contact with you upon booking!
If a hotel only reservation is canceled 30 days prior to your check in date then the deposit will be completely refunded and the card on file will not be charged for the stay.
All pets need to be approved prior to booking. That being said we welcome dogs under 25 pounds with an additional pet fee per night in select units.
All deposits will be refunded within 14-21 days upon check out. Please note Wedding Reservation Deposits are non-refundable.
Please contact us immediately at info@colony29.com to check the status of your deposit.
If your unit is damaged upon check-in please contact the concierge immediately. We will do our best to repair any damages to ensure you have the best stay!
Standard check out time is at 10 AM. We will do our best to accommodate an extended check out based upon request and availability.
Please email info@colony29.com if you have any additional questions.